TERMS OF USE AGREEMENT

1. Introduction

Welcome to Streamlite Technologies (“the Website”). This Terms of Use Agreement (the “Agreement”) is entered into by and between you and Streamlite Technologies (the “Company,” “us,” “we,” or “our”). This Agreement governs your use of and access to the Website (streamlite.ca) and any products, materials, and services provided by or through the Website, including our AI automation consulting services, GBP Manager (our Google Business Profile optimization platform), and our Website Audit tool (collectively, the “Services”).

2. Acceptance of this Agreement

2.1 Acceptance Through Using or Accessing the Services

By accessing or using the Services (or by clicking “accept” or “agree” when prompted), you agree to be bound by the terms and conditions of this Agreement on behalf of yourself or the entity or organization that you represent. If you do not agree, you may not use or access the Services.

2.2 Eligibility

To use the Services, you must be: (i) at least 18 years old, (ii) legally capable of entering into a binding agreement, and (iii) not a competitor of or using the Services for purposes that are competitive with the Company. By using the Services, you represent and warrant that you meet these requirements.

2.3 Geographic Eligibility

The Services are currently offered only to businesses established in Canada outside the Province of Quebec. By subscribing, you represent that your business is not established in Quebec. Streamlite does not direct or market the Services to businesses established in Quebec at this time.

2.4 Changes to this Agreement

We reserve the right to modify this Agreement at any time. We will provide reasonable notice of material changes by updating the “Effective Date” above or through direct communication. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Agreement.

3. Description of Services

3.1 AI Automation Consulting Services

Streamlite Technologies provides custom AI automation consulting services for businesses, including:

• AI Agents: Custom text-based AI chatbots for customer engagement, lead qualification, and 24/7 visitor support
• Workflow Automations: Integration and automation of business tools (CRM, email, Slack, and other platforms) to eliminate manual data entry and streamline operations
• RAG Systems: Retrieval-Augmented Generation systems trained on your business-specific knowledge base (FAQs, policies, pricing) to provide accurate, hallucination-free AI responses
• AI Strategy: Deep-dive audits of existing workflows, ROI-focused analysis, and prioritized implementation roadmaps
• Workshops & Training: Team training sessions on AI adoption and best practices

Consulting services are delivered on a project basis under separate statements of work or service agreements. The scope, deliverables, timeline, and pricing for each engagement are agreed upon prior to commencement.

3.2 GBP Manager

GBP Manager is a subscription-based Google Business Profile management platform for Canadian local businesses. Depending on your subscription tier, the Services may include:

• GBP audit and scoring with AI-powered optimization recommendations
• Review monitoring with AI-drafted response suggestions
• AI-generated Google Post content and scheduling
• Competitor analysis and benchmarking
• Citation and directory listing checks
• Question & Answer monitoring
• Review request management
• Weekly performance reports

3.3 Website Audit

The Website Audit tool is a free service that analyzes publicly available information about a website across multiple dimensions including SEO, design, copywriting, and marketing. Results are provided for informational purposes only and do not constitute professional advice.

3.4 Changes to Services

We reserve the right to modify, update, or discontinue any part of the Services at any time. We will provide reasonable notice of material changes that affect your active subscription.

4. Account Registration and Security

4.1 Creating an Account

Access to certain Services requires you to create an account. You agree to provide accurate, complete, and current information during registration and to keep your account information updated. All information you provide is governed by our Privacy Policy.

4.2 Account Security

You are responsible for maintaining the security of your account and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We will not be liable for any losses arising from unauthorized use of your account.

4.3 Account Termination

We may suspend or terminate your account at any time if we determine that you have violated this Agreement. You may terminate your account at any time by contacting us at contact@streamlite.ca.

5. Payment Terms

5.1 Consulting Services

Payment terms for consulting services (AI Agents, Workflow Automations, RAG Systems, AI Strategy, Workshops) are defined in the applicable statement of work or service agreement for each engagement. Unless otherwise agreed in writing, invoices are due upon receipt.

5.2 GBP Manager Subscription Plans

GBP Manager is offered through subscription plans with varying features and pricing. Current plans and pricing are displayed on our website at the time of purchase.

Founder pricing: During the initial Founding 50 validation phase, we offer a Founder subscription at $47 CAD per month, limited to the first 50 qualifying Canadian businesses. Once you activate a Founder subscription and maintain it without cancellation, your price of $47 CAD per month will not increase for as long as the subscription remains continuously active. If you cancel and later re-subscribe, the then-current public price will apply. The Founder tier is closed once 50 spots are filled.

Public plans: For non-Founder subscribers, the Company reserves the right to change subscription pricing with reasonable advance notice.

5.3 Payment Processing

All payments are processed through Stripe. By subscribing, you authorize us to charge your selected payment method on a recurring basis. The Company does not store your full payment card information. You are responsible for ensuring your payment information is current and accurate.

5.4 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You will be charged the then-current subscription price at each renewal.

5.5 Cancellation

You may cancel your subscription at any time by contacting us at contact@streamlite.ca. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Services until the end of the period you have already paid for.

5.6 Refund Policy

Unless otherwise required by applicable Canadian consumer protection law, all subscription payments are non-refundable. If you believe a charge was made in error, please contact us within 30 days at contact@streamlite.ca.

6. Acceptable Use

6.1 Permitted Use

You may use the Services for lawful business purposes in accordance with this Agreement.

6.2 Prohibited Activities

You agree not to:

• Use the Services in violation of any applicable law or regulation
• Use the Services to generate false, misleading, or deceptive reviews, posts, or other content
• Operate GBP Manager on fake, unverified, or fraudulent Google Business Profile listings
• Use the Services to engage in black-hat SEO tactics, review manipulation, or any practice that violates Google’s Terms of Service or Business Profile guidelines
• Attempt to gain unauthorized access to the Services, other accounts, or our systems
• Reverse engineer, decompile, or attempt to obtain the source code of the Services
• Use automated means (bots, scrapers, etc.) to access the Services except as expressly permitted
• Interfere with or disrupt the Services or the servers and networks connected to them
• Resell, sublicense, or provide the Services to third parties without our written consent
• Use the Services to build a competing product or service
• Impersonate any person or entity or misrepresent your affiliation

7. AI Technologies and Generated Content

7.1 AI-Powered Features

Our Services use artificial intelligence across both our consulting engagements (AI agents, workflow automations, RAG systems) and our GBP Manager platform (review responses, Google Posts, business descriptions, audit recommendations). By using these features, you acknowledge that:

• AI-generated content is provided as suggestions and drafts for your review
• You are responsible for reviewing, approving, and editing all AI-generated content before it is published
• AI-generated content may occasionally contain errors or inappropriate suggestions
• We do not guarantee the accuracy, completeness, or suitability of AI-generated content

7.2 Your Responsibility for Published Content

Once you approve and publish any content through our Services (whether AI-generated or not), you assume full responsibility for that content. This includes compliance with Google’s policies, applicable laws, and any third-party rights.

7.3 AI Limitations

AI-generated content should not be relied upon as professional advice (legal, medical, financial, or otherwise). AI systems may produce unexpected or inaccurate outputs. You agree to exercise appropriate judgment when using AI-generated content.

7.4 Third-Party AI Providers

Our AI features use third-party providers (including Google Gemini via OpenRouter). Your data may be processed by these providers in accordance with our Privacy Policy. We are not responsible for changes or disruptions caused by third-party AI providers.

8. Google Business Profile Integration

8.1 Data Access and Sources

GBP Manager obtains the data used to provide the Services through the following means:

• (a) Google account authorization (where connected). Where you connect your Google account through Google’s OAuth consent flow, you grant us access to your Google Business Profile via the business.manage scope. By granting this authorization you confirm you have authority to manage that profile and consent to us accessing profile data on your behalf. You may revoke this access at any time in your Google account settings. Certain features may use this authorization as it becomes available for your account.
• (b) Data services. Pending or in addition to direct Google authorization, we collect publicly available business information — including reviews, ratings, business attributes, rankings, and search results — through Google’s developer APIs and third-party data service providers. This means some features operate without a direct connection to your Google account.
• (c) Information you provide, including business details entered at onboarding and end-client contact information you submit.

8.1.1 No automatic publishing. The Services do not publish content to your Google Business Profile automatically. AI-drafted review responses and posts are delivered to you for review, and you publish approved content to Google yourself unless and until a direct publishing integration is available and enabled for your account.

8.1.2 Privacy and data processing. Content obtained from Google is handled in accordance with our Privacy Policy, including the 30-day retention limit for Google API content and the Google API Services User Data Policy (Limited Use) commitments stated there. Personal information we process on your behalf is governed by our Data Processing Addendum, which forms part of this Agreement.

8.2 Google Terms Compliance

Your use of features that interact with Google Business Profile is also subject to Google’s Terms of Service and policies. You are responsible for ensuring that your use of the Services complies with Google’s guidelines. We are not responsible for any actions taken by Google against your profile.

8.3 Revocation of Access

You may revoke our access to your Google Business Profile at any time through your Google account settings. Revoking access may limit or disable certain features of the Services.

8.4 Review Requests and Anti-Spam Compliance (CASL)

8.4.1 Nature of review-request emails. The “Get Reviews” feature sends commercial electronic messages (“CEMs”) within the meaning of Canada’s Anti-Spam Legislation (“CASL”) to your end-clients, on your behalf and on your instruction. Each message identifies both you (as the business on whose behalf it is sent) and Streamlite Technologies (as the sender), and includes a functioning unsubscribe mechanism. Recipients who unsubscribe are added to a suppression list and will not be contacted again through the Services, for any tenant campaign, and unsubscribe requests are honoured within ten (10) business days as required by CASL.

8.4.2 Your consent certification. Before each review request is sent, you must certify — via the mandatory confirmation in the dashboard, which we record with a timestamp — that the recipient is an existing client with whom you have had a business relationship within the previous two (2) years (or that you otherwise hold valid express or implied consent under CASL sections 6 and 10 to send them CEMs). You are solely responsible for the accuracy of this certification and for maintaining records evidencing the underlying consent or business relationship. We may request such records, and may suspend the feature for your account, where we reasonably believe certifications are inaccurate.

8.4.3 Prohibited solicitation practices. You must not use the feature to: (a) offer or imply any incentive in exchange for a review; (b) selectively solicit only clients you expect to leave positive reviews while screening out others; or (c) request reviews from persons who are not genuine clients. These practices violate Google’s content policies and may result in review removal or profile suspension, for which Streamlite is not responsible (see §12.4).

8.4.4 Indemnity. In addition to §13, you agree to indemnify, defend, and hold harmless Streamlite Technologies from and against any claims, regulatory investigations, administrative monetary penalties, damages, and costs (including reasonable legal fees) arising out of (a) an inaccurate consent certification under §8.4.2, (b) your breach of CASL in connection with recipients you designate, or (c) your breach of §8.4.3.

9. Intellectual Property

9.1 Company Intellectual Property

All intellectual property rights in the Services, including software, algorithms, AI models, designs, trademarks, and content created by us, are owned by the Company or its licensors. This Agreement does not transfer any ownership rights to you. All rights not expressly granted are reserved.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your business purposes during the term of your subscription, in accordance with this Agreement.

9.3 AI-Generated Content

For content generated by our AI systems based on your inputs (review responses, posts, descriptions), you receive a non-exclusive license to use such content for your business purposes. The Company retains all rights in the underlying AI technology. We reserve the right to generate similar content for other users.

9.4 Your Content

You retain ownership of any content you provide to us (business information, knowledge base documents, images, etc.). By using the Services, you grant us a license to use your content as necessary to provide the Services.

9.5 Consulting Deliverables

For consulting engagements, ownership of custom deliverables (AI agents, workflows, RAG configurations) is governed by the applicable statement of work or service agreement. Unless otherwise agreed in writing, you receive a license to use deliverables for your business purposes, while the Company retains ownership of underlying frameworks, methodologies, and reusable components.

10. Copyright Infringement

In accordance with Canada’s Copyright Act and its notice-and-notice regime, if you believe that content on our Services infringes your copyright, please send a written notice to our designated agent at contact@streamlite.ca containing:

• Identification of the copyrighted work you claim has been infringed
• Identification of the material that is claimed to be infringing and its location on our Services
• Your contact information (name, address, telephone number, email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
• Your physical or electronic signature

Upon receipt of a valid notice, we will forward it to the person responsible for the allegedly infringing content, as required under the notice-and-notice provisions of the Copyright Act.

11. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and disclose your personal information in accordance with PIPEDA and BC PIPA. By using the Services, you consent to the practices described in our Privacy Policy.

12. Disclaimers and Limitation of Liability

12.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; ANY DEFECTS WILL BE CORRECTED; THE RESULTS OBTAINED FROM THE SERVICES (INCLUDING GBP SCORES, AUDIT RESULTS, AND AI-GENERATED CONTENT) WILL BE ACCURATE OR RELIABLE; OR THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS.

12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

THE COMPANY’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO THE COMPANY IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).

NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE CANADIAN LAW.

12.3 Assumption of Risk

You acknowledge that results from the Services (GBP optimization, audit scores, AI recommendations) are informational and do not guarantee any specific business outcome. Your reliance on the Services is at your own risk.

12.4 Google Platform Actions

You acknowledge that your Google Business Profile is operated by Google LLC under Google’s own terms and policies, which Streamlite does not control. Without limiting §12.2, Streamlite is not liable for any action taken by Google with respect to your profile or account, including suspension, verification loss, removal or filtering of reviews or posts, changes in ranking or visibility, or changes to Google’s products, policies, or data availability — whether or not such action occurs while you are using the Services. Suspension-risk scores, audits, and alerts provided by the Services are informational assessments based on available data and Google’s published guidelines; they are not a guarantee that your profile will not be suspended, nor legal advice. Your sole remedy for dissatisfaction with the Services in connection with a Google action is to cancel your subscription under §15.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Services; (b) your breach of this Agreement; (c) content you publish through the Services (including approved AI-generated content); or (d) your violation of any applicable law or third-party rights.

14. Dispute Resolution

14.1 Governing Law

This Agreement and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

14.2 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at contact@streamlite.ca and attempt to resolve the dispute informally for at least thirty (30) days.

14.3 Arbitration

If a dispute cannot be resolved informally, you agree that it shall be resolved through binding arbitration administered in accordance with the British Columbia Arbitration Act. The arbitration shall be conducted by a single arbitrator in British Columbia, Canada. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14.4 Exceptions

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction in British Columbia for the protection of intellectual property rights or to prevent irreparable harm.

14.5 Limitation Period

Any cause of action arising out of or relating to this Agreement or the Services must be commenced within two (2) years after the cause of action arose, subject to the minimum limitation periods required by applicable Canadian or British Columbia law.

15. Termination

15.1 Termination by the Company

We may suspend or terminate your access to the Services at any time if you breach this Agreement or for any other reason in our reasonable discretion, with notice where practicable.

15.2 Termination by You

You may terminate this Agreement at any time by cancelling your subscription and ceasing to use the Services.

15.3 Effect of Termination

Upon termination: (a) your right to access the Services ceases immediately; (b) we may delete your account data after a reasonable retention period, subject to our Privacy Policy and legal obligations; (c) provisions that by their nature should survive termination shall remain in effect, including intellectual property, limitation of liability, indemnification, and dispute resolution sections.

16. General Provisions

16.1 Entire Agreement

This Agreement, together with our Privacy Policy and our Data Processing Addendum, constitutes the entire agreement between you and the Company regarding the Services and supersedes all prior agreements and understandings.

16.2 Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

16.3 Waiver

No failure or delay by the Company in exercising any right under this Agreement shall constitute a waiver of that right.

16.4 Assignment

You may not assign or transfer this Agreement without our prior written consent. The Company may assign this Agreement freely, including in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

The Company shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, war, terrorism, labour disputes, power failures, internet disruptions, or third-party service outages.

16.6 No Agency

Nothing in this Agreement creates an agency, partnership, or joint venture between you and the Company.

16.7 Language

The parties have expressly requested that this Agreement and all related documents be drafted in English. Les parties ont expressément demandé que la présente convention et tous les documents connexes soient rédigés en anglais.

17. Contact Information

If you have any questions about this Agreement, please contact us at:

Streamlite Technologies
Chilliwack, British Columbia, Canada
Email: contact@streamlite.ca